At Rockwell Collins, we provide industry-leading, comprehensive and responsive field service support. An integral part of
our offerings is the service, training and on-site consultations provided by our field service engineering team. Throughout
the world, we provide support to meet your needs.
Experience
Rockwell Collins' Field Service Engineers (FSE) are highly trained technical experts who are routinely involved in every phase
of program development. Participation begins in design, continues through test and integration, and matures into post-delivery
support. This depth of involvement ensures an unsurpassed level of proficient customer support.
Our field service staff is supported by program management, engineering and manufacturing leadership. In combination with
our Customer Response Center, we offer a highly skilled, motivated and supported work force. The Field Service Engineering
organization is experienced in both hardware and software dealing with all Rockwell Collins products from display systems,
integrated avionics systems, communication systems and navigation systems, as well as new product development and testing.
Support you can count on
Rockwell Collins FSEs are experienced with test equipment, tactical air operations modules, ruggedized computer systems, display
systems and integrated avionics systems. Field engineering will perform at any time and in any environment.
- Trained on customer hardware and platforms to completely support requirements and blend into established support systems
- Unparalleled engineering depth built on our Original Equipment Manufacturer (OEM) knowledge
- Direct connection to our engineers and the manufacturing teams to acquire additional information if required
- Work independently or with customer personnel to isolate failures and return hardware and platforms to a ready condition
- Assist in wiring and interconnection problems on the platform
FSE diverse capabilities
- System integration and test support
- System installation and checkout
- Acceptance testing
- Operational and maintenance support
- On-the-job training
- Contract engineering and technical support
- Sustaining engineering services
- Depot level maintenance support
- Field modifications and updates
- Customer asset management
Requests for technical assistance involving GS products should be directed to:
Field Service Engineers
Phone: 319.295.5804
FAX: 319.295.0533
Email: gstechsupport@rockwellcollins.com
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